Help Center

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Track My Order

Click here to be redirected via USPS Tracking® Security to track your order.

 

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Assistance

Answers to our most frequently asked questions are just one click away.

What are Jackson Member's shipping options?:

• Jackson Members get free standard delivery on orders of $80 or more (and discounted expedited delivery)—just sign in during checkout, if you’re not already signed in, and you’ll automatically get free shipping on qualifying orders.

  During checkout, both Jackson Members and guests can choose their preferred delivery speed—we’ll provide an estimated delivery date for every item in your bag based on your shipping selection, the delivery address, and where the item(s) ship from.

  We offer the following delivery options:

  Standard

  • Shipping Charge: Free

  Premium

  • Jackson Members: Free
  • Guest orders: $25

  Express

  • Jackson Members: Free
  • Guest orders: $30

  Same Day

  • Jackson Members: Free
  • Guest orders: $35

  Please note, expedited and express shipping may not be available for your order.

  Free Same-day Pickup
  Free for eligible orders. Learn more about getting in-store or curbside pickup at a participating Jackson JoJaxs® store.

  Pickup Locations
  Learn how to have your order shipped to a pickup location.

  ADDITIONAL INFORMATION

  • We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.
  • We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
  • If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
  • No Rush shipping is not available for select products, orders shipping to Hawaii or Alaska.
  • Jackson Member Custom orders arrive in two to six weeks—standard and expedited shipping times do not apply.
  • Orders to APO and FPO addresses ship free via standard USPS Military Mail and arrive between 30-45 days.
  • We do offer international shipping and are able to ship to US territories, PO boxes, re-shippers, or package forwarding services.
  • Shipping fees are not refundable unless you receive an incorrect item.

How do I get free shipping on Jackson Member orders?

• Jackson Members get free standard shipping on orders of $80 or more. Every time.

  If you're not already a Member, join Jackson JoJaxs® today for free. Sign in to your Member profile when you shop and we'll automatically apply free standard shipping at checkout on every order $80 or more (no promo code required). Learn more

What payment options can I use on Jackson Member orders?

• The most accurate and current information for your Jackson Member order is always available at jojaxs.com/orders. Jackson Members can also sign in to access their order information.

  After your order ships, you can track your shipment(s) and see which carrier is delivering your package(s) anytime at jojaxs.com/orders. And please note, if you order multiple items, you may get multiple deliveries. For each shipment, we’ll send you a shipping confirmation email with the carrier tracking number and a link to track the shipment.

  Jackson Members can also check their order status anytime in the Jackson Member App. Simply tap the Profile tab, then "Orders." Tap on the specific order to check the status. And if your order has shipped, you can tap "Track Shipment" to track your package(s).

Can I cancel or change my Jackson Member order?

• You can't make changes, but you can cancel an order within 30 minutes of placing it.

  To cancel an order, first go to your orders page. If you’re not signed in, you’ll need to enter your order number from your order confirmation email, along with your email address. Next, open the order you want to cancel, then tap or click the “Cancel” button and follow the prompts.

  If you don’t see the cancel button, your order is no longer eligible to be canceled. But don’t worry—you can return the items for any reason within 60 days.

How do I find the right size and fit?

• When it comes to performance, fit matters. We’ll help you find the right shoes and gear in the right size so you can perform your best.

  Not sure what Jackson Member size you wear? Our size charts can help you determine the best fit for all of our shoes, clothing, and gear. You can navigate to our size charts below, including size charts for men, women, kids, unisex items, and accessories. You can also find links to the appropriate size chart on all of our product pages.

  SIZE GUIDE

What is Jackson Member’s return policy?

• We give you 60 days to try out your Jackson Member purchase to make sure it works exactly right for you.

  If it’s not just right, here’s what you need to know:

  • You can return most items for any reason within 60 days of an online order delivery or a store purchase.
  • That includes custom items.
  • Even after 60 days, you can still return items if they’re unworn and unwashed.

  So go ahead, shop with confidence and enjoy your 60-day trial.

How do I return my Jackson Member order?

• It might take a minute, or two, to know if your Jackson Member purchase is meant for you. If something isn’t working for you, you can return it for any reason within 60 days (some exceptions apply).* Here are your options:
• Ship your return – Jackson Members. If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, Click here to start your return. Send in your item(s) using the postage-paid U.S. return label. Your return is usually processed within 10–14 business days.

• Submit your return and send your items back. No matter the shipping method, you’ll need to package your items (using the original packaging, if possible).

  • UPS return code: Take your packaged return to The UPS Store and show your return code—you can find it on your order details page. Remember, you can only use the UPS return code at The UPS Store locations.
  • Printed label: Securely attach the label you printed to your return, making sure to cover any previous shipping labels. You can then drop it off at any eligible UPS location. Eligible locations include The UPS Store and UPS Access Points.
  • If you scheduled a pickup, pass your return to the UPS driver when they arrive.

Where is my refund?:

• After your return is processed, we’ll email you when the refund is issued to your payment method. Refunds may take up to 10 additional days to be available in your account, depending on your bank’s policies.
  
  Jackson JoJaxs® gift cards and product vouchers: Funds are typically available within 24 hours of the refund being issued. You can check your balance online at any time.
  
  Klarna: If you paid through Klarna, they will also issue your refund. Please contact Klarna directly with refund questions.

What is Jackson Membership?

• Jackson Membership gives you access to inspiration, community, and exclusive Jackson Member products and experiences. It’s the best way to access everything Jackson JoJaxs® and it’s free, fast, and easy to join. You can join us online or when you download any of the Jackson Member apps. And when you do, you’ll enjoy immediate benefits:

  • Shipping and returns. Just sign in when you shop and you’ll automatically get free standard shipping on orders of $80 or more (plus discounted expedited shipping). And we’ll cover shipping costs for any returns.
  • Member Shop. A unique collection of Jackson JoJaxs® shoes and gear that is only available to Jackson Members.
  • Deals. Special offers and promos to thank our Members and to celebrate big moments, like birthdays.

JOIN US

How do I reset my Jackson Member password?

• Forgot your password? Not a problem—it’s easy to reset.

  JOJAXS.COM

  1. On mobile devices, tap the menu in the upper right corner. Scroll down and tap “Sign in.” On a computer, click “Sign in” in the upper right corner.
  2. Enter the email address connected to your Jackson Member profile and tap or click “Next.”
  3. Tap or click “Forgot Password?”
  4. We’ll email you a one-time verification code—use the code to reset your password.

  JACKSON MEMBER APPS

  1. Open your favorite Jackson Member app.
  2. Tap “Log In.”
  3. Enter the email address connected to your Jackson Member profile and tap or click “Next.”
  4. Tap “Forgot Password?”
  5. We’ll email you a one-time verification code—use the code to reset your password.

  Can't sign in with the correct password? Try these tips.

  MOBILE OR DESKTOP BROWSER

  • Clear browser cache.
  • Try to sign in from a different browser.
  • Restart your device.
  • Update the browser to the latest version.
  • Ensure your device’s operating system is up to date.
  • If on mobile, turn off WiFi and try to sign in.

  NIKE APPS

  • Turn off WiFi and try to sign in.
  • Uninstall the app, restart your device, and re-install the app.

  Still can’t sign in? Contact us and we’ll lend a hand.

  I didn’t get the password reset email—what should I do?
  First check for the email in additional folders (spam, junk, trash, etc.). If you still don’t see it, add jackson@notifications.jojaxs.com to your contacts and then request the password reset email again.

  Why can’t I use my social media credentials to sign in to JoJaxs.com or the Jackson Member apps?
  We no longer support social media logins on JoJaxs.com or in the apps. You’ll need to use your Jackson Member email address and password to sign in.

What payment options can I use on Jackson Member orders?

• Jackson JoJaxs® accepts the following: 
• Credit Cards: The Jackson JoJaxs® credit card, Jackson JoJaxs® gift card (USA only), American Express, VISA, MasterCard, Discover, American Express, Discover, Diners Club and PayPal.
• Wallets: Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay and Klarna.

How do I use Klarna to pay for my Jackson Member order?:

• It's easy to use Klarna as payment for your JoJaxs.com order—here’s how:

  1. During checkout, select Klarna as your payment method.
  2. Fill in the required payment details and complete your order.
  3. You’ll receive an order confirmation email from Jackson JoJaxs®, and a separate email with your payment schedule from Klarna.

  You’ll pay for your order in four equal installments.* Klarna will automatically collect your first payment when your order ships, and the remaining payments every two weeks.

Last Updated August 1, 2023

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About Us

At Jackson JoJaxs®, we believe in celebrating uniqueness and embracing individuality. Our mission is to empower people to express their authentic selves through our clothing, encouraging them to stand out and be proud of who they are.

We also understand the importance of sustainability and its impact on our planet. That's why we are committed to using sustainable materials in our clothing production. By choosing eco-friendly fabrics and implementing ethical practices, we strive to minimize our environmental footprint while creating stylish and high-quality garments.

Your support means the world to us — by choosing Jackson JoJaxs® clothing, you are not only embracing your own uniqueness but also contributing to a more sustainable fashion industry. Together, we can make a difference by promoting conscious consumerism and supporting brands that prioritize both style and sustainability.

Thank you for joining us on this journey of embracing individuality while caring for our planet. Your support helps us continue to create innovative designs with sustainable materials, making fashion a force for positive change.

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Shipping & Order Status

Order with Free Delivery by Jackson JoJaxs®

Orders shipping to an eligible destination with at least the stated minimum threshold of eligible items, qualify for Free Delivery by Jackson JoJaxs®.

Delivery is free if your order includes at least the stated minimum threshold of eligible items. Any item with "FREE Delivery" on the product detail page that is fulfilled and shipped by USPS is eligible and contributes to your free delivery order minimum.

You get unlimited FREE Delivery on eligible items with Member Benefits, with no minimum spend.

To place an order:

1. Add at least the stated minimum threshold of eligible items to your Shopping Cart.
2. Proceed to checkout.
3. Enter a U.S.-eligible delivery address. Note that some items shipped to Alaska or Hawaii may not be eligible for FREE delivery.
4. Select FREE delivery.

With free delivery, your order is delivered five to eight days after all your items are available to ship, including pre-order items.

Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free delivery eligibility.

If your order doesn't qualify for free shipping:

 

• Check eligibility. To learn more about these fees, goto Shipping Rates.
• A special product, order, or handling fee may still apply even if your order is over the stated minimum threshold of eligible items.
• Gift cards receive FREE One-Day shipping, but don't apply to the stated minimum threshold of eligible items.

 

For information on express free shipping, go to Priority Mail Express® by USPS. For information about international deliveries to eligible addresses, visit International Deliveries.

Return Policy

RETURN TO SHOPPING